These are the terms and conditions that apply when you book a room at hub by Premier Inn using one of our digital channels (such as our website, mobile site or app).
You will be asked to confirm your acceptance of these terms and conditions when you make a booking.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a booking. The terms and conditions applying to your booking will be those in place on the date that you make your booking.
Additional terms may apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.
To book your room please follow the instructions on the website, mobile site or app (as applicable).
You must be at least 16 years old to make a booking.
You may book up to 4 rooms in the same hub by Premier Inn hotel for stays during the same period.
Please check that the details of your booking are complete and accurate before you confirm your booking. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your booking by sending you an email to the email address that you provide during the booking process. The contract between us for the provision of your room and any additional services added to your booking will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your booking or if you require any changes to a confirmed booking, please contact us to discuss. Please note that hub Saver bookings cannot be amended unless we have made an error with your booking.
3. Room prices and payment
hub by Premier Inn adopts dynamic pricing and the price of our rooms fluctuates based on demand.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your booking.
Meals and other extras are not included in the room price but you may be able to add them during the booking process or they may be available to you during your stay.
Payment for your room and any extras you have selected during the booking process will be taken at the time of booking. Payment may be made by Visa, MasterCard, American Express, Maestro or Electron. We do not accept cash, cheques or Leisure Vouchers.
Premier Inn Business Account customers may book using their Premier Inn Business Account Card. The rules of the Premier Inn Business Account scheme will apply to bookings made with a Premier Inn Business Account Card.
hub Flex: If you book a hub Flex rate you will be able to amend or cancel your booking up to 1pm on the day of arrival without charge. If you cancel your booking after 1pm on the arrival day (or make a booking after 1pm on your arrival day and subsequently cancel it) you will be charged a cancellation charge equivalent to one night's accommodation per room booked.
hub Saver: hub Saver is a discounted rate that may be available at selected hotels subject to availability. A £2 charge applies where payment for a hub Saver room is made by credit card. Because hub Saver rooms are made available at a discounted rate, they cannot be amended or refunded.
The maximum room occupancy is 2 persons. You must not exceed the maximum room occupancy. Please note that the design of our hub by Premier Inn rooms does not accommodate cots.
Children under 16 are not permitted to stay in a hub by Premier Inn hotel unless a parent or guardian is also staying in the hotel.
At hub by Premier Inn we take the needs and equal treatment of all our guests extremely seriously and are committed to ensuring that our facilities and services are accessible to all. Notwithstanding this, hub by Premier Inn recognises that there is no single hotel design or layout that will entirely meet all individuals' needs and preferences. If during your stay you feel there is something we could do to assist you, or make your stay more comfortable, please contact reception.
6. Special requests
Although we will try to accommodate special requests at hub by Premier Inn, all rooms are subject to availability.
Meals are not included in the room price at hub by Premier Inn. You may add a hub breakfast to your booking during the booking process.
8. Good Night Guarantee
The Good Night Guarantee offered for stays at Premier Inn hotels does not apply to stays at hub by Premier Inn.
Your right to cancel
At hub by Premier Inn, hub flex rooms may be cancelled before 1pm on the arrival date. If you cancel your booking before 1pm on the day of arrival, you will receive a full refund of the monies paid on booking. If you cancel after 1pm on the day of arrival we will refund you the monies you paid on booking less the charge for the first night's accommodation per room booked and the charge for any hub breakfast booked for the first day of your stay. Refunds will be processed to the same debit/credit card you used to make your booking normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
If you decide to shorten your stay you must inform reception by 12 noon on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s accommodation per room booked and the cost of any hub breakfast booked for the following day.
Because hub saver rooms are made available at a discounted rate, these rooms and any meals or other extras booked with them cannot be cancelled, amended or refunded.
You may wish to take out room cancellation insurance in case you need to cancel your booking.
You are not entitled to cancel or withdraw from your booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our right to cancel
We may cancel your booking at hub by Premier Inn at any time with immediate effect by giving you written notice (which includes email) if:
- you do not pay us when you are required to do so; or
- you break the contract between us in any other material way.
If we cancel your booking where you are at fault, we reserve our legal rights in respect of your breach of contract.
Events outside our control
We may also cancel your booking at hub by Premier Inn if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and we will refund the monies you have paid in respect of your booking.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.
This does not affect your statutory rights.
10. Arrival and departure
Rooms are available from 2pm on the arrival date. Please let your chosen hub by Premier Inn hotel know if you are likely to arrive after 11pm.
Guests will be asked to provide proof of identity and nationality upon check-in. Non-EU nationals will be asked to complete a registration form and provide their passport details.
Rooms must be vacated by 12 noon on the day of departure. Failure to leave your room by this time may result in a late check-out charge.
11. Our expectations of you
You must not:
- smoke anywhere inside any hub by Premier Inn premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on hub by Premier Inn premises outside of the designated smoking area will result in a £100 fine;
- bring any pets onto hub by Premier Inn premises, with the exception of assistance dogs;
- bring any potentially dangerous or hazardous materials or equipment onto hub by Premier Inn premises;
- use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
- tamper with any fire alarms or emergency equipment;
- remove, damage or destroy any hub by Premier Inn property;
- use any of the technology provided by hub by Premier Inn to download or access any unlawful or obscene material; or
- cause unreasonable disturbance to our other guests or any hub by Premier Inn staff.
If you or other members of your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to hub by Premier Inn on demand the amount required to make good or remedy such damage or loss.
You and the members of your group must not resell or transfer your booking (or any part of it) nor advertise, market or otherwise offer any hub by Premier Inn room for sale either on its own or as part of a combined offer. hub by Premier Inn will not honour any bookings made in this way and does not accept any liability for doing so. hub by Premier Inn cannot accept bookings from tour operators. If you are a tour operator and wish instead to book rooms at a Premier Inn hotel, please contact email@example.com.
If you or any member of your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, hub by Premier Inn reserves the right to:
- cancel your booking with immediate effect and (if appropriate) eject you from hub by Premier Inn premises;
- retain all sums paid by you and/or charge you the full amount of your booking; and/or
- refuse future bookings from you and/or refuse you entry or accommodation at any of our hotels.
hub by Premier Inn will not be liable for any refund or compensation in such circumstances.
Please see our FAQs for further information about your stay at hub by Premier Inn.
This contract formed when we confirm your booking is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
We shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
- loss of income, sales or revenue;
- loss of business;
- business interruption;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of reputation and/or goodwill; or
- wasted management or office time.
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your booking unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to your booking and/or stay at any hub by Premier Inn hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are making a business booking, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your booking and/or stay at any hub by Premier Inn hotel.
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.
13. Contact us
If you require further information or have any questions regarding our website or these terms and conditions, then please email hub by Premier Inn Guest Relations at firstname.lastname@example.org, telephone us on 03333 213104 or write to us at:
hub by Premier Inn Guest Relations